Support

FAQ and Contact Info

帮助

FAQ

A few common questions, along with what to do about them.

Why won’t the app load?

Please make sure that you have a strong and stable connection to the internet. The app currently does not support offline use.

I’m in China, why isn’t the app working for me?

If you are in China, you will need to connect to a VPN in order to use the app. Unfortunately, because of government restrictions, certain integrations that are used by Daily Chinese do not function in China. Astrill or ExpressVPN are two recommended VPN options.

Contact Info

If the above information does not solve your problem, please don't hesitate to email support@dailychinese.app with your device and operating system version. We'll work with you to resolve the issue as quickly as possible.